November 2024

In today’s digital-first era, customer engagement is the cornerstone of success for insurance providers, particularly in regions like the Nordics and Europe where customer expectations for personalized and efficient service are high. The evolving demands of clients require insurers to adopt innovative strategies and technologies to stay competitive. Seamless.Insure’s CRM solution combined with Twilio’s communication prowess highlights how automation and integrated communication solutions are shaping...

The Digital Operational Resilience Act (DORA) has become a pivotal regulation within the European Union, reshaping the approach to digital risk management in the financial services industry. For insurance providers, DORA presents both a challenge and an opportunity: a challenge in terms of complying with new regulatory demands, and an opportunity to strengthen their operational resilience using modern technology. Understanding DORA’s core requirements DORA’s primary goal is...