Articles

In today’s digital-first era, customer engagement is the cornerstone of success for insurance providers, particularly in regions like the Nordics and Europe where customer expectations for personalized and efficient service are high. The evolving demands of clients require insurers to adopt innovative strategies and technologies to stay competitive. Seamless.Insure’s CRM solution combined with Twilio’s communication prowess highlights how automation and integrated communication solutions are shaping...

The Digital Operational Resilience Act (DORA) has become a pivotal regulation within the European Union, reshaping the approach to digital risk management in the financial services industry. For insurance providers, DORA presents both a challenge and an opportunity: a challenge in terms of complying with new regulatory demands, and an opportunity to strengthen their operational resilience using modern technology. Understanding DORA’s core requirements DORA’s primary goal is...

Summary of the article published in The Marine Insurer   At Seamless.Insure, we recognize the crucial role of technology in transforming the marine insurance industry, particularly in times of geopolitical uncertainty. Our solution automates the full insurance lifecycle, helping marine insurers adapt to evolving compliance, governance, and underwriting needs. In his latest commentary, Nelius Strydom, CEO of Seamless.Insure, sheds light on the profound impact that sanctions against Russia...

New Consumer Duty Regulations   The Impact on the Insurance Industry, and the Tech Revolution In today’s digital age, consumers wield unprecedented power and influence, often driving market changes through their choices and demands. Recognising this, governments and regulatory bodies are increasingly enacting new Consumer Duty regulations to protect and empower individuals. Consumer Duty regulations encompass a broad range of laws and standards. Aiming at safeguarding the rights and interests of...

Social Mobility promotion through technological advancements is recognised to be important. As the software company has employees spread across nine diverse countries. We are committed to fostering Social Mobility, and working towards the benefits it brings to individuals and communities worldwide. In today’s rapidly evolving world, Social Mobility is a crucial issue that demands attention across various industries, including insurance. For software companies, delivering innovative solutions to the insurance sector...

Insurance software vendors, standing at the intersection of technology and risk management. By all means play a crucial role in facilitating insight and seamless processes. In effect, helping to rebuild the lives and homes of those affected by catastrophic weather events. It’s no secret that global climate conditions are shifting. We are seeing an increasing number of extreme weather events and natural disasters across the globe –...

The insurance industry is undergoing a major transformation as technology continues to reshape the way businesses operate. Digital disruption is a norm in the era. Insurance companies are recognizing the need to embrace technology and modernize their operations to stay competitive in the market. This article explores the significant investments being made in tech modernization within the insurance industry. Also, the impact they have on improving customer experiences, operational...

CoIt’s no secret that personalized insurance offerings and services are one of the biggest differentiators for insurers, as some 80% of customers have come to expect from their insurance company. One of the most obvious and essential areas insurers can personalize is the policy lifecycle. It’s important to understand that not every customer’s experience with their insurer during the policy lifecycle will be the same. This means insurers need agile...

Insurance industry can have better cost performance, reduce protectoin gaps, increase customer experience and create transparency with the combination of available data and AI/ML. While some might argue around the latter part, transparency is likely to receive assistance from legislation on these services. As data becomes ubiquitous, Artificial Intelligence and its related technologies will create a seismic impact on many aspects of the insurance industry, from...

Hi, Daniel! A very warm welcome to Modern Insurance Magazine’s Insurtech Editorial Board!   Question – Why don’t we start by talking about Contemi, the solutions you provide and the work you’re up to over there at the moment? Tell me more! Answer –  Contemi is a global fintech house with a primary focus on Southeast Asia, ANZ and EMEA. We have been at the forefront of fintech digitisation...